FAQs

In each tour in the appropriate section of the policy, you can find a reference to the Rain Policy with the appropriate description. In case of rain or bad weather, some tours cannot be performed for safety reasons, especially adventure tours will be replaced by: - Another similar experience in the same location is performed in case of rain.- Or the possibility to change the date to be used within a year.- No refund will be granted in this case.

In case of cancellation, please contact us at refund@magnificenttuscany.com. Tickets purchased on www.magnificenttuscany.com will be refundable if you email us with your cancellation request. The percentages deducted and the days within which you can make a request are available in the specific FAQs section of each excursion. (Bank charges are excluded) It is possible to change the date and/or time already booked at an additional cost.

You can book the car with driver/guide at your disposal for up to 7 days of the booking or when you make the booking request on the “Additional information” field or by sending an email to book@magnificenttuscany.com. We can arrange transport for your tour experience destination according to your convenience with an extra fee apply.

At the reservation, you will be given a telephone number to contact in case of an emergency. In all other cases, you can contact us by email at hello@magnificenttuscany.com.

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